GENERAL TERMS AND CONDITIONS
PART I. GENERAL PROVISIONS
§1 Preamble
1.1. The sports program offered by the organizer includes physically demanding activities, in particular gymnastics, acrobatics, and trampoline jumping. The program is designed for both children (from the age of 4) and adults.
1.2. Good physical health is a prerequisite for participation. Persons whose state of health precludes safe participation may not take part in the classes. Participants are strongly advised to consult their physician prior to participation regarding their ability to safely take part.
1.3. The participant acknowledges that gymnastics, acrobatics, and trampoline classes involve certain inherent sporting risks, including, in particular, the risk of falls and unsuccessful landings while performing exercises, the risk of injury from the use of sports equipment (trampolines, gymnastics apparatus, mats, and other equipment), and the risk of injury resulting from the unintentional actions of other course participants while sharing the gym or apparatus.
§2 Organizer and Contact Details
2.1. The organizer of the sports course is: Reflex Club e.U. FN: 619594 v Erzherzog-Karl-Straße 9/4 1220 Wien
Further details about the organizer are available in the "About the Company" section of the club's website.
PART II. CONCLUSION OF THE CONTRACT
§3 Registration and Contract Formation
3.1. Registration for the selected sports program takes place either online — via the contract registration page — or in person at the club reception with a manager. Registration requires the participant's full name, date of birth, address, telephone number, e-mail address, and an emergency contact person. If the participant is under 18 years of age, the contract is concluded by their legal representative — either independently as part of the online registration, or in person at reception (see § 3.7).
3.2. The contract is concluded electronically — both when registering online and when registering in person at reception (on a tablet, in the presence of a club manager). In both cases, the process includes three separate electronic signatures:
a) a signature under the contract, by which the participant confirms the chosen tariff and its terms — duration, price, and the terms of renewal and termination;
b) a signature under the SEPA mandate, by which the account holder authorizes the organizer to collect payments;
c) a signature confirming agreement to these General Terms and Conditions — if the participant is of legal age — or the signature of the legal representative, confirming that they are acting as the contracting party and payer, if the participant is a minor.
The contract is deemed concluded once all required signatures have been provided and the registration process has been completed. Confirmation of the contract, these General Terms and Conditions, the withdrawal information, and the model withdrawal form (§ 4) are additionally sent to the participant by e-mail.
3.3. In the case of online registration, the organizer informs the participant of their statutory right of withdrawal in accordance with § 4 FAGG, prior to payment, by way of a separate text or link on the registration page.
3.4. The right of withdrawal (§ 4) does not apply if the contract is concluded in person, at the organizer's permanent place of business (club reception), regardless of the fact that the signature is provided on an electronic device. A contract concluded outside the organizer's permanent place of business is considered a distance contract giving rise to the right of withdrawal — in particular, if the participant independently completes the registration process online without the physical presence of a club employee.
3.5. The terms of payment for the selected program are set out in § 5.
3.6. After signing, the participant receives the contract by e-mail; the contract is also available for viewing in the "Reflex Club" mobile app.
3.7. The contract for a minor participant is concluded by their legal representative — independently, by electronic signature during online registration, or in person when registering at reception. In any case, the legal representative becomes the contracting party and payer, provides the third signature (§ 3.2(c)) themselves, and all communication from the club is conducted exclusively with them. The legal representative is responsible for all obligations arising from the contract, in particular for payment of the fee.
§4 Right of Withdrawal
4.1. A participant who has concluded the contract remotely, online (without the physical presence of an employee — see § 3.4), is entitled to withdraw from it within fourteen days of conclusion of the contract, without giving reasons, in accordance with § 11 FAGG. For contracts concluded in person at reception (§ 3.4), the right of withdrawal does not apply.
4.2. To exercise the right of withdrawal, the participant shall send the organizer any unambiguous statement of their decision — by e-mail to hello@reflexclub.at, by post, via the "Reflex Club" mobile app, or via the dedicated online withdrawal function on the club's website (see § 4.5). It is recommended, but not required, to state "Widerruf" in the subject line, and to include the full name, address, and, if possible, the contract number in the text. Use of a model withdrawal form is possible but not mandatory.
4.3. In the event of a valid withdrawal, the organizer shall refund all payments already made by the participant without undue delay, and in any event no later than fourteen (14) days from the date of receipt of the withdrawal notice. The refund shall be made using the same method of payment as used for the original transaction, unless otherwise agreed. No fees shall be charged to the participant for such reimbursement.
4.4. If the participant expressly and explicitly requested that the service begin before the expiry of the withdrawal period (a separate consent is recorded at the time of contract conclusion), and was informed that they may lose their right of withdrawal upon full performance of the service, then, in the event of withdrawal, the participant shall be liable to pay an amount corresponding to the value of the services already actually provided up to that point.
4.5. In accordance with § 13a FAGG, the club provides a dedicated online function on its website for exercising the right of withdrawal (the "Withdrawal Button").
PART III. FEES AND PAYMENT
§5 Term and Payment of Fees
5.1. The monthly membership is concluded for an indefinite period. The fee is paid monthly in accordance with this section; the terms of termination are set out in § 10.
5.2. The annual membership is concluded for a fixed term of 12 months. In the absence of a notice of termination, the contract automatically renews for a further 12 months in accordance with § 10.
5.3. The membership fee is collected automatically on the 1st calendar day of each month; a delay of 2–3 business days may occur in practice for technical reasons on the part of the payment provider.
5.4. If participation in the program begins on a date other than the 1st of the month, the first fee shall be calculated on a pro-rata basis for the remaining days of that month; the full monthly fee applies from the following month onward.
5.5. All prices stated include the applicable value-added tax (currently 20%).
5.6. School (winter) holidays, as well as seasonal breaks in the club's operations, do not affect the amount of the fee charged (see § 22).
§6 Price Adjustment in the Event of a Change in the VAT Rate
6.1. If the statutory VAT rate increases, the organizer is entitled to adjust the monthly fee accordingly. Such an increase shall be limited exclusively to the additional cost resulting from the change in the VAT rate and shall be announced in advance in text form. The adjustment shall take effect from the 1st day of the month following receipt of such notice.
6.2. If the statutory VAT rate decreases, the monthly fee shall be reduced accordingly from the date the reduced rate takes effect.
§7 Indexation of Fees
7.1. The organizer is entitled to index the amount of fees no more than once per calendar year, based on the official Consumer Price Index (VPI) published by Statistik Austria. The reference point for calculation is the index value as of January.
7.2. Indexation shall be applied symmetrically: if the index decreases, the fee shall be reduced by the same proportion as it would be increased.
7.3. Indexation applies exclusively to contracts concluded after it takes effect and does not change the fee amount for already existing contracts during their already-paid term — for either the monthly or the annual membership.
§8 Participation in the SEPA Direct Debit Scheme
8.1. The participant undertakes to participate in the SEPA direct debit scheme and to provide the organizer with a corresponding written direct debit mandate in accordance with the Payment Services Act 2018 (ZaDiG 2018). Ensuring sufficient funds in the account is the participant's responsibility.
8.2. If a payment collection cannot be carried out due to the participant's fault, the participant undertakes to reimburse the organizer solely for the actually incurred and documented costs arising as a result, including fees for the failed collection, in accordance with § 1333 ABGB. The payment provider is Finion Capital GmbH (Germany), Creditor ID DE28ZZZ00000361663. The amount of the fee for a failed collection is determined by the payment provider's fee structure in effect at the time of collection and shall be communicated to the participant in text form on a case-by-case basis; supporting documentation shall be provided to the participant upon request.
§9 Payment Default
9.1. In the event of a failed payment collection, the payment provider (Finion) shall send the participant a reminder by e-mail within 1–2 days.
9.2. The participant is required to settle the outstanding amount manually, quoting the payment reference stated in the reminder.
9.3. A fee may be charged to the participant for a failed collection in accordance with § 8.2.
9.4. If payment is still not received, further reminders shall be sent, followed by a formal warning, after which the matter shall be referred to a debt collection agency, which shall thereafter independently pursue the collection process.
9.5. Statutory default interest, as well as costs reasonably incurred in pursuing the claim, remain unaffected and shall be reimbursed by the participant.
PART IV. CONTRACT TERM AND MODIFICATION
§10 Minimum Contract Term, Termination, and Renewal
10.1. The monthly membership runs for an indefinite period. Termination is possible at any time during the term of the contract, subject to a notice period of 2 (two) months, calculated from the date the termination notice is submitted. The contract shall end upon expiry of this two-month period.
10.2. If the date on which the contract ends, as determined under § 10.1, falls in the middle of a billing (calendar) period, the fee for the partial period shall be calculated on a pro-rata basis. Fees collected for the period after the date the contract ends shall be refunded in the corresponding amount.
10.3. The annual membership is concluded for a fixed term of 12 months (see § 5.2).
10.4. If the participant does not wish to continue the contract after expiry of the term, they must notify the organizer no later than 1 (one) month prior to expiry of that term.
10.5. If the participant does not submit such notice within the period set out in § 10.4, the contract automatically renews for a further term of 12 months on the same terms.
10.6. The organizer shall send the participant two automatic reminders regarding the expiry of the annual membership term: the first no later than 2 (two) months, and the second no later than 1 (one) month and 14 (fourteen) days prior to expiry of the term. Each reminder shall include the exact end date of the current term, the exact date by which termination must be declared, and the available methods of termination.
10.7. Termination of the contract may be submitted by the participant by e-mail to hello@reflexclub.at, via the direct link on the termination page, or via the "Reflex Club" mobile app. To meet the notice period, timely receipt by the organizer of an unambiguous termination statement via any of the above methods is sufficient. The organizer shall confirm receipt of the termination in text form.
10.8. The contract remains in effect until it ends in accordance with this section; fees already paid for the period up to the date the contract ends shall not be refunded on a pro-rata basis upon termination.
10.9. A distinction is made between ordinary termination (within the applicable notice period, without stating reasons) and extraordinary termination (for good cause, subject to verification of the grounds by the organizer).
§11 Pause in Training (Ruhezeit)
11.1. The participant may request a pause in training of between 1 and 4 weeks per request, provided that the total duration of pauses does not exceed 4 weeks (one month) within a calendar year.
11.2. Within the permitted period (July and August, see § 11.4), the start date of the pause may be freely chosen by the participant and need not fall on the 1st of the month.
11.3. A request for a pause must be submitted no later than 31 days before it is due to begin — via the "Reflex Club" mobile app, the online member account, or in person at reception.
11.4. A pause is available only during the months of July and August and applies to all current tariffs.
11.5. During the pause, a fee of 10 € per week is charged in place of the regular fee; the participant's place in the training group is retained during this period.
11.6. For the annual membership, the term of the contract shall be extended by exactly the number of days comprising the duration of the pause taken. For the monthly membership (which runs for an indefinite period), the pause does not change the term of the contract as such; if a termination notice has already been submitted at the time of the pause, the contract end date shall be postponed by the corresponding number of days.
11.7. The right to a pause does not apply if the contract has already been terminated, or if the organizer holds a right of extraordinary termination.
11.8. During the pause, the participant retains physical access to the club but is not entitled to attend training sessions under the paused contract during the pause period.
§12 Change of Tariff
12.1. To switch to a different tariff, the participant must first terminate the current contract in accordance with the procedure set out in § 10.
12.2. Following the expiry of the terminated contract, the participant may conclude a new contract for the desired tariff.
PART V. CONDUCT OF CLASSES
§13 Force Majeure
13.1. If the organizer is prevented from providing the service due to force majeure (e.g., natural disasters, epidemics, governmental orders, war), performance of the obligation shall be suspended for the duration of such impediment. The organizer shall endeavor to inform participants promptly and, where possible, offer reasonable alternative dates for the classes.
13.2. If a reasonable substitute service cannot be provided, payments already made for services not rendered shall be refunded on a pro-rata basis.
13.3. If the state of force majeure persists for more than six weeks, both the organizer and the participant shall be entitled to terminate the contract extraordinarily.
13.4. Notice of termination due to force majeure must be given in writing.
§14 Course Conditions
14.1. Participation in the classes is strictly personal. The registration confirmation may not be transferred to third parties.
14.2. Sports classes take place on the days and at the locations announced in advance.
14.3. The organizer is entitled to set a minimum and maximum number of participants per group; as a rule, the maximum group size is 10 people. Upon purchase of a membership, the organizer guarantees the participant a place in the relevant training group; once a group reaches its maximum size, the organizer shall not sell further memberships for that group. If the limit is exceeded, a participant's registration may be deferred. If there are too few participants, an individual class may be cancelled; in this case, the organizer shall offer an alternative date (see also § 14.7 and § 16.4).
14.4. The participant is not entitled to demand that classes be conducted by a specific trainer.
14.5. The organizer is entitled, for organizational reasons, to adjust training times, the composition of trainers, and the composition of training groups.
14.6. The organizer is entitled to transfer a participant to a different training group in accordance with their age or skill level.
14.7. If an individual class is cancelled on the organizer's initiative (§ 14.3), the participant may choose between: attending the alternative date offered, having the value of the class credited to their account (Guthaben) for future use, or a pro-rata monetary refund.
§15 Cancellation of Classes and Booking of Training Sessions
15.1. In the event of short-notice cancellations, the organizer shall endeavor to inform participants in a timely manner and shall provide alternative dates for the classes.
15.2. In the event of a trainer's illness, the organizer may deploy a substitute trainer or reschedule the class to another date.
15.3. Non-attendance at a class through no fault of the organizer does not give rise to a right to a refund or a reduction in the fee.
15.4. Booking a training session is carried out via the "Reflex Club" mobile app or the online member account and is a mandatory condition for participation; without a booking, participation is not possible. Bookings open no earlier than 1 month and close no later than 1 hour before the start of the relevant session. Free cancellation of a booking is possible no later than 1 hour before the session begins; in the event of a later cancellation or non-attendance, the session shall be deemed used and deducted from the participant's booking allowance.
15.5. Missed sessions (including those cancelled in due time) may be made up within the same calendar month, subject to available space in a suitable training group. The organizer does not guarantee the possibility of making up every missed session; nor is the right to make up a session on a specific date guaranteed.
§16 Suspension of the Course by the Organizer
16.1. The organizer is entitled to suspend the course, in whole or in part, for important reasons (e.g., technical faults, safety risks, or governmental orders).
16.2. If the course is suspended, the term of the membership shall be extended by the duration of the suspension.
16.3. If continuation of the course is not possible for a prolonged period or on a permanent basis, the organizer may cancel the course. Fees already paid shall in this case be refunded on a pro-rata basis.
16.4. The provisions of this section apply to the prolonged or permanent suspension or cancellation of the course as a whole. They do not affect the cancellation of an individual class due to an insufficient number of participants, which is governed by § 14.3.
16.5. In the event of a material or systematically recurring change to the time, place, or composition of the training group (§ 14.5, § 17) that renders further participation unreasonable for the participant, the participant is entitled to terminate the contract early, in a manner analogous to § 17.2–17.3.
§17 Change of Sports Venue
17.1. If the previously agreed sports venue can no longer be used, the organizer is entitled to relocate the course to another reasonably acceptable venue.
17.2. If attending the new venue is unreasonable for the participant, they shall have the right to terminate the contract extraordinarily within 14 days of the new venue being announced, in writing.
17.3. If the participant exercises this right of extraordinary termination, the contractual relationship shall end at the close of the month in which the termination takes effect; fees already paid for the period thereafter shall be refunded on a pro-rata basis.
PART VI. LIABILITY AND CLUB RULES
§18 Liability and Participant Obligations
18.1. In the case of slight negligence, the organizer shall only be liable for a breach of material contractual obligations, and only to the extent of the damage typically foreseeable. Liability for injury to life or health, as well as liability under the Product Liability Act (PHG), remains unaffected. In all other cases, liability is limited to intent and gross negligence.
18.2. The participant is aware of the ordinary risks objectively inherent to sporting activity (see § 1.3). This provision does not limit the organizer's statutory liability, nor that of its employees, trainers, and other persons engaged by it — in particular, liability for injury to life or health, for breach of safety and supervisory duties toward participants, and for intent and gross negligence.
18.3. The organizer does not maintain accident or liability insurance for participants. Each participant is solely responsible for arranging adequate insurance coverage.
18.4. By concluding the contract, the participant confirms their physical fitness to take part in the course.
18.5. Where there are objective grounds to believe that continued participation poses a risk to the participant or to others, the organizer may temporarily suspend the participant from classes and require them to provide medical confirmation of their fitness to continue safely. If continued participation is ultimately impossible for medical reasons, the parties shall agree on termination of the contract with a pro-rata refund of the unused portion of the fee, or another reasonable form of settlement.
18.6. The organizer is also entitled to exclude a participant from the course for other good cause — in particular, in the event of repeated violations of club rules, persistent failure to pay fees, aggressive or dangerous behavior toward other participants, or repeated disruption of training sessions. Except in cases of serious misconduct, the organizer shall issue a warning and provide a reasonable period to remedy the violation before exclusion.
18.7. The participant is obliged to promptly notify the organizer of any change to their contact details (address, phone number, e-mail) and to the bank account details used for SEPA collection, and to follow trainers' instructions regarding safety and the conduct of classes.
18.8. The participant is obliged to immediately inform the trainer of any injury sustained, deterioration in wellbeing, or medical restrictions that could affect the safety of participation in classes.
§19 Club Rules (Hausordnung)
19.1. Participants may enter the gym only when accompanied by a trainer, and no later than 10 minutes after the start of the class; in the event of later arrival, participation may be refused by the organizer for safety reasons. Accompanying persons, prams, scooters, bicycles, and animals are not permitted in the gym. Eating is not permitted in the gym or changing rooms.
19.2. The sports venue and provided equipment must be treated with care. The applicable house rules apply, including a ban on smoking and alcohol, as well as fire safety regulations. Any damage caused by a participant must be reported without delay and may give rise to claims for compensation.
19.3. Check-in at reception is mandatory upon entering the club: the participant opens their personal QR code in the "Reflex Club" mobile app and presents it to the scanner at reception. Check-in is only possible with an active booking for the relevant class. Accompanying persons may not remain in the gym during a class. Immediate exclusion from a specific class due to an immediate safety risk does not give rise to a right to a refund for that class. Termination of the contract due to a serious or repeated violation (§ 18.6) shall result in a pro-rata refund for the unused paid period.
19.4. Participants are required to attend classes in suitable sports attire: a plain white T-shirt (no print), black shorts or leggings, socks with a rubber (non-slip) sole, flip-flops, and shall bring drinking water.
PART VII. DATA PROTECTION
§20 Protection of Personal Data
20.1. The participant's personal data (name, date of birth, gender, address, phone number, e-mail address, and emergency contact) are processed by Reflex Club e.U. for the purpose of performing the contract (attendance tracking, payment, safety), in accordance with the General Data Protection Regulation (DSGVO/GDPR) and the Austrian Data Protection Act (DSG). The use of data for promotional communications about the club's other offerings is carried out only with the participant's separate, voluntary consent (not pre-selected — see § 20.4) and is not a condition for concluding the contract.
20.2. Photographs, audio, or video material taken during the course may be used by the organizer or photographers engaged by it for promotional purposes (e.g., on the website, social media, or printed materials) solely on the basis of a separate, voluntary, and revocable consent given by the legal representative (for minor participants) or by the participant themselves (for adult participants), obtained separately from this contract and specifying the particular channels of use. Refusal of such consent has no effect on membership or participation in training.
20.3. Detailed information on the processing of personal data and on the participant's rights — including the right of access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), data portability (Art. 20 GDPR), and objection to processing (Art. 21 GDPR) — is set out in the separate Privacy Policy (Datenschutzerklärung) published on the club's website.
20.4. Consent to receive promotional communications (e-mail, SMS, push notifications) about the club's other offerings is voluntary and may be withdrawn at any time without giving reasons and without affecting the continuation of the contract.
PART VIII. SPECIAL CONTRACT FORMS
§21 Family Contract
21.1. Family tariffs apply to families with two participating children.
21.2. The contracting party and payer under a family contract is the legal representative, who registers both participating children through their own account.
21.3. A family contract is concluded with one legal representative as the contracting party and exactly two children as participants, in accordance with the current tariffs (§ 23.2).
21.4. Any additional modules booked are assigned to the child for whom they were booked and shall be paid for by the legal representative.
PART IX. SEASONAL CALENDAR
§22 Seasonal Calendar and Holidays
22.1. During Austrian school (winter) holidays and other seasonal breaks in the club's operations, the fee amount shall not change. The annual membership cost is divided into 12 equal monthly payments, regardless of the actual number of training sessions held in a given calendar month.
22.2. The current seasonal calendar shall be communicated to participants in good time.
22.3. As a rule, no classes take place on official Austrian public holidays, unless otherwise indicated in the current seasonal calendar.
22.4. The club's annual Christmas break lasts 2 (two) weeks around Christmas and New Year. This does not affect the fee amount (see § 22.1).
PART X. TARIFFS AND ONE-OFF SERVICES
§23 Contract Offer and Price List
23.1. Prior to conclusion of the contract, the participant shall be clearly presented with the selected tariff, training frequency, and attendance schedule, as well as the end date of the minimum contract term, the total fees payable over that term, and the total contract value, in accordance with the pre-contractual information requirements under § 4 FAGG.
23.2. Current tariffs:
ABO START — 1 training session per week, Modus C (Wednesday). 120 € per month with monthly payment, 100 € per month with annual payment (minimum term 12 months, fee collected monthly).
ABO BASIC — 2 training sessions per week, Modus A or B. 160 € per month with monthly payment, 140 € per month with annual payment (minimum term 12 months, fee collected monthly).
ABO START | 2 Kinder (family tariff) — 1 training session per week per child, Modus C (Wednesday). 220 € per month with monthly payment, 200 € per month with annual payment (minimum term 12 months, fee collected monthly).
ABO BASIC | 2 Kinder (family tariff) — 2 training sessions per week per child, Modus A or B. 300 € per month with monthly payment, 280 € per month with annual payment (minimum term 12 months, fee collected monthly).
All prices include the applicable VAT of 20%; no joining fee applies (0 €).
23.3. The minimum total cost of the annual membership over its fixed term is: ABO START — 1,200 €; ABO BASIC — 1,680 €; ABO START | 2 Kinder — 2,400 €; ABO BASIC | 2 Kinder — 3,360 €.
§24 Trial Session
24.1. Prior to concluding a membership contract, participants may book a trial session via the booking page on the club's website.
24.2. The trial session costs 20 €, VAT included. Booking a trial session does not create any obligation to conclude a membership contract.
24.3. The trial session is booked for a specific date and time. In accordance with § 18(1)(10) FAGG, the right of withdrawal (§ 4) does not apply to the trial session, as it constitutes a service related to leisure activities to be performed at a specifically agreed time.
24.4. Free cancellation or rescheduling of a booking is possible no later than 1 hour before the session begins. In the event of a later cancellation or non-attendance, the fee paid shall not be refunded.
§25 Personal Training
25.1. In addition to group classes, the club offers personal training sessions with a coach:
Personal Training (single session) — 60 minutes, 80 €, valid for 1 month from the date of purchase.
Personal Training | Block 5 — 5 sessions, 350 €, valid for 2 months from the date of the first booked session.
Personal Training | Block 10 — 10 sessions, 650 €, valid for 3 months from the date of the first booked session.
All prices include the applicable VAT of 20%.
25.2. A single session booked for a specific date and time constitutes a service related to leisure activities within the meaning of § 18(1)(10) FAGG; the right of withdrawal (§ 4) does not apply to it. Packages of multiple sessions (Block 5, Block 10) without dates fixed in advance for all sessions do not fall under this exception — the general rule under § 4 applies to them.
25.3. Each session must be booked in advance — no earlier than 1 month before the session — via the "Reflex Club" mobile app or the online member account.
25.4. Free cancellation of a booking is possible no later than 2 hours before the session begins. In the event of a later cancellation or non-attendance, the session shall be deemed used and deducted from the block.
25.5. Unused sessions expire upon expiry of the block's validity period. Extension or suspension of the validity period is not provided for, except where the inability to use the package within the period is caused by cancellation of classes by the organizer, a prolonged lack of available booking slots attributable to the organizer, or a documented, prolonged inability of the participant to train (e.g., for medical reasons). Sessions may not be transferred to another participant.
PART XI. COMPLAINTS AND FINAL PROVISIONS
§26 Complaints and Inquiries
26.1. Participants may submit complaints and inquiries to the organizer by e-mail to hello@reflexclub.at, via the "Reflex Club" mobile app, or in person at reception.
26.2. The organizer shall review any inquiry received within a reasonable period and inform the participant of the outcome.
§27 Miscellaneous
27.1. The organizer is entitled, without the participant's consent, to make minor organizational changes (technical procedures, booking arrangements, means of communication) that do not worsen the participant's position.
27.2. Material changes — to the price (separately governed by § 7), the scope of training, the location, the time, the minimum term, or the terms of termination — shall take effect only with the participant's express consent, or shall entitle the participant to terminate the contract early without observing the usual notice period.
27.3. The participant may set off counterclaims against the organizer that are undisputed, established by a final court judgment, legally connected to the participant's own obligation, or in the event of the organizer's insolvency.
27.4. For ease of reading, these General Terms and Conditions use gender-neutral or generic grammatical forms; all references to persons apply equally to persons of any gender.
27.5. The invalidity of any individual provision shall not affect the validity of the remaining provisions of this document (severability clause).
27.6. These General Terms and Conditions are governed exclusively by the law of the Republic of Austria. For consumers habitually resident in another EU Member State, this shall not affect any mandatory consumer protection provisions applicable in their place of residence, in accordance with Art. 6 of Regulation (EC) No 593/2008 (Rome I).
27.7. The official channels of communication between the parties are e-mail, the "Reflex Club" mobile app, and the online member account on the club's website. Telephone conversations shall not be considered an official notification unless their content is additionally confirmed in text form.
27.8. Where an official German-language version of these General Terms and Conditions exists, the German-language version shall prevail in the event of any discrepancy between versions.
§1 Preamble
1.1. The sports program offered by the organizer includes physically demanding activities, in particular gymnastics, acrobatics, and trampoline jumping. The program is designed for both children (from the age of 4) and adults.
1.2. Good physical health is a prerequisite for participation. Persons whose state of health precludes safe participation may not take part in the classes. Participants are strongly advised to consult their physician prior to participation regarding their ability to safely take part.
1.3. The participant acknowledges that gymnastics, acrobatics, and trampoline classes involve certain inherent sporting risks, including, in particular, the risk of falls and unsuccessful landings while performing exercises, the risk of injury from the use of sports equipment (trampolines, gymnastics apparatus, mats, and other equipment), and the risk of injury resulting from the unintentional actions of other course participants while sharing the gym or apparatus.
§2 Organizer and Contact Details
2.1. The organizer of the sports course is: Reflex Club e.U. FN: 619594 v Erzherzog-Karl-Straße 9/4 1220 Wien
Further details about the organizer are available in the "About the Company" section of the club's website.
PART II. CONCLUSION OF THE CONTRACT
§3 Registration and Contract Formation
3.1. Registration for the selected sports program takes place either online — via the contract registration page — or in person at the club reception with a manager. Registration requires the participant's full name, date of birth, address, telephone number, e-mail address, and an emergency contact person. If the participant is under 18 years of age, the contract is concluded by their legal representative — either independently as part of the online registration, or in person at reception (see § 3.7).
3.2. The contract is concluded electronically — both when registering online and when registering in person at reception (on a tablet, in the presence of a club manager). In both cases, the process includes three separate electronic signatures:
a) a signature under the contract, by which the participant confirms the chosen tariff and its terms — duration, price, and the terms of renewal and termination;
b) a signature under the SEPA mandate, by which the account holder authorizes the organizer to collect payments;
c) a signature confirming agreement to these General Terms and Conditions — if the participant is of legal age — or the signature of the legal representative, confirming that they are acting as the contracting party and payer, if the participant is a minor.
The contract is deemed concluded once all required signatures have been provided and the registration process has been completed. Confirmation of the contract, these General Terms and Conditions, the withdrawal information, and the model withdrawal form (§ 4) are additionally sent to the participant by e-mail.
3.3. In the case of online registration, the organizer informs the participant of their statutory right of withdrawal in accordance with § 4 FAGG, prior to payment, by way of a separate text or link on the registration page.
3.4. The right of withdrawal (§ 4) does not apply if the contract is concluded in person, at the organizer's permanent place of business (club reception), regardless of the fact that the signature is provided on an electronic device. A contract concluded outside the organizer's permanent place of business is considered a distance contract giving rise to the right of withdrawal — in particular, if the participant independently completes the registration process online without the physical presence of a club employee.
3.5. The terms of payment for the selected program are set out in § 5.
3.6. After signing, the participant receives the contract by e-mail; the contract is also available for viewing in the "Reflex Club" mobile app.
3.7. The contract for a minor participant is concluded by their legal representative — independently, by electronic signature during online registration, or in person when registering at reception. In any case, the legal representative becomes the contracting party and payer, provides the third signature (§ 3.2(c)) themselves, and all communication from the club is conducted exclusively with them. The legal representative is responsible for all obligations arising from the contract, in particular for payment of the fee.
§4 Right of Withdrawal
4.1. A participant who has concluded the contract remotely, online (without the physical presence of an employee — see § 3.4), is entitled to withdraw from it within fourteen days of conclusion of the contract, without giving reasons, in accordance with § 11 FAGG. For contracts concluded in person at reception (§ 3.4), the right of withdrawal does not apply.
4.2. To exercise the right of withdrawal, the participant shall send the organizer any unambiguous statement of their decision — by e-mail to hello@reflexclub.at, by post, via the "Reflex Club" mobile app, or via the dedicated online withdrawal function on the club's website (see § 4.5). It is recommended, but not required, to state "Widerruf" in the subject line, and to include the full name, address, and, if possible, the contract number in the text. Use of a model withdrawal form is possible but not mandatory.
4.3. In the event of a valid withdrawal, the organizer shall refund all payments already made by the participant without undue delay, and in any event no later than fourteen (14) days from the date of receipt of the withdrawal notice. The refund shall be made using the same method of payment as used for the original transaction, unless otherwise agreed. No fees shall be charged to the participant for such reimbursement.
4.4. If the participant expressly and explicitly requested that the service begin before the expiry of the withdrawal period (a separate consent is recorded at the time of contract conclusion), and was informed that they may lose their right of withdrawal upon full performance of the service, then, in the event of withdrawal, the participant shall be liable to pay an amount corresponding to the value of the services already actually provided up to that point.
4.5. In accordance with § 13a FAGG, the club provides a dedicated online function on its website for exercising the right of withdrawal (the "Withdrawal Button").
PART III. FEES AND PAYMENT
§5 Term and Payment of Fees
5.1. The monthly membership is concluded for an indefinite period. The fee is paid monthly in accordance with this section; the terms of termination are set out in § 10.
5.2. The annual membership is concluded for a fixed term of 12 months. In the absence of a notice of termination, the contract automatically renews for a further 12 months in accordance with § 10.
5.3. The membership fee is collected automatically on the 1st calendar day of each month; a delay of 2–3 business days may occur in practice for technical reasons on the part of the payment provider.
5.4. If participation in the program begins on a date other than the 1st of the month, the first fee shall be calculated on a pro-rata basis for the remaining days of that month; the full monthly fee applies from the following month onward.
5.5. All prices stated include the applicable value-added tax (currently 20%).
5.6. School (winter) holidays, as well as seasonal breaks in the club's operations, do not affect the amount of the fee charged (see § 22).
§6 Price Adjustment in the Event of a Change in the VAT Rate
6.1. If the statutory VAT rate increases, the organizer is entitled to adjust the monthly fee accordingly. Such an increase shall be limited exclusively to the additional cost resulting from the change in the VAT rate and shall be announced in advance in text form. The adjustment shall take effect from the 1st day of the month following receipt of such notice.
6.2. If the statutory VAT rate decreases, the monthly fee shall be reduced accordingly from the date the reduced rate takes effect.
§7 Indexation of Fees
7.1. The organizer is entitled to index the amount of fees no more than once per calendar year, based on the official Consumer Price Index (VPI) published by Statistik Austria. The reference point for calculation is the index value as of January.
7.2. Indexation shall be applied symmetrically: if the index decreases, the fee shall be reduced by the same proportion as it would be increased.
7.3. Indexation applies exclusively to contracts concluded after it takes effect and does not change the fee amount for already existing contracts during their already-paid term — for either the monthly or the annual membership.
§8 Participation in the SEPA Direct Debit Scheme
8.1. The participant undertakes to participate in the SEPA direct debit scheme and to provide the organizer with a corresponding written direct debit mandate in accordance with the Payment Services Act 2018 (ZaDiG 2018). Ensuring sufficient funds in the account is the participant's responsibility.
8.2. If a payment collection cannot be carried out due to the participant's fault, the participant undertakes to reimburse the organizer solely for the actually incurred and documented costs arising as a result, including fees for the failed collection, in accordance with § 1333 ABGB. The payment provider is Finion Capital GmbH (Germany), Creditor ID DE28ZZZ00000361663. The amount of the fee for a failed collection is determined by the payment provider's fee structure in effect at the time of collection and shall be communicated to the participant in text form on a case-by-case basis; supporting documentation shall be provided to the participant upon request.
§9 Payment Default
9.1. In the event of a failed payment collection, the payment provider (Finion) shall send the participant a reminder by e-mail within 1–2 days.
9.2. The participant is required to settle the outstanding amount manually, quoting the payment reference stated in the reminder.
9.3. A fee may be charged to the participant for a failed collection in accordance with § 8.2.
9.4. If payment is still not received, further reminders shall be sent, followed by a formal warning, after which the matter shall be referred to a debt collection agency, which shall thereafter independently pursue the collection process.
9.5. Statutory default interest, as well as costs reasonably incurred in pursuing the claim, remain unaffected and shall be reimbursed by the participant.
PART IV. CONTRACT TERM AND MODIFICATION
§10 Minimum Contract Term, Termination, and Renewal
10.1. The monthly membership runs for an indefinite period. Termination is possible at any time during the term of the contract, subject to a notice period of 2 (two) months, calculated from the date the termination notice is submitted. The contract shall end upon expiry of this two-month period.
10.2. If the date on which the contract ends, as determined under § 10.1, falls in the middle of a billing (calendar) period, the fee for the partial period shall be calculated on a pro-rata basis. Fees collected for the period after the date the contract ends shall be refunded in the corresponding amount.
10.3. The annual membership is concluded for a fixed term of 12 months (see § 5.2).
10.4. If the participant does not wish to continue the contract after expiry of the term, they must notify the organizer no later than 1 (one) month prior to expiry of that term.
10.5. If the participant does not submit such notice within the period set out in § 10.4, the contract automatically renews for a further term of 12 months on the same terms.
10.6. The organizer shall send the participant two automatic reminders regarding the expiry of the annual membership term: the first no later than 2 (two) months, and the second no later than 1 (one) month and 14 (fourteen) days prior to expiry of the term. Each reminder shall include the exact end date of the current term, the exact date by which termination must be declared, and the available methods of termination.
10.7. Termination of the contract may be submitted by the participant by e-mail to hello@reflexclub.at, via the direct link on the termination page, or via the "Reflex Club" mobile app. To meet the notice period, timely receipt by the organizer of an unambiguous termination statement via any of the above methods is sufficient. The organizer shall confirm receipt of the termination in text form.
10.8. The contract remains in effect until it ends in accordance with this section; fees already paid for the period up to the date the contract ends shall not be refunded on a pro-rata basis upon termination.
10.9. A distinction is made between ordinary termination (within the applicable notice period, without stating reasons) and extraordinary termination (for good cause, subject to verification of the grounds by the organizer).
§11 Pause in Training (Ruhezeit)
11.1. The participant may request a pause in training of between 1 and 4 weeks per request, provided that the total duration of pauses does not exceed 4 weeks (one month) within a calendar year.
11.2. Within the permitted period (July and August, see § 11.4), the start date of the pause may be freely chosen by the participant and need not fall on the 1st of the month.
11.3. A request for a pause must be submitted no later than 31 days before it is due to begin — via the "Reflex Club" mobile app, the online member account, or in person at reception.
11.4. A pause is available only during the months of July and August and applies to all current tariffs.
11.5. During the pause, a fee of 10 € per week is charged in place of the regular fee; the participant's place in the training group is retained during this period.
11.6. For the annual membership, the term of the contract shall be extended by exactly the number of days comprising the duration of the pause taken. For the monthly membership (which runs for an indefinite period), the pause does not change the term of the contract as such; if a termination notice has already been submitted at the time of the pause, the contract end date shall be postponed by the corresponding number of days.
11.7. The right to a pause does not apply if the contract has already been terminated, or if the organizer holds a right of extraordinary termination.
11.8. During the pause, the participant retains physical access to the club but is not entitled to attend training sessions under the paused contract during the pause period.
§12 Change of Tariff
12.1. To switch to a different tariff, the participant must first terminate the current contract in accordance with the procedure set out in § 10.
12.2. Following the expiry of the terminated contract, the participant may conclude a new contract for the desired tariff.
PART V. CONDUCT OF CLASSES
§13 Force Majeure
13.1. If the organizer is prevented from providing the service due to force majeure (e.g., natural disasters, epidemics, governmental orders, war), performance of the obligation shall be suspended for the duration of such impediment. The organizer shall endeavor to inform participants promptly and, where possible, offer reasonable alternative dates for the classes.
13.2. If a reasonable substitute service cannot be provided, payments already made for services not rendered shall be refunded on a pro-rata basis.
13.3. If the state of force majeure persists for more than six weeks, both the organizer and the participant shall be entitled to terminate the contract extraordinarily.
13.4. Notice of termination due to force majeure must be given in writing.
§14 Course Conditions
14.1. Participation in the classes is strictly personal. The registration confirmation may not be transferred to third parties.
14.2. Sports classes take place on the days and at the locations announced in advance.
14.3. The organizer is entitled to set a minimum and maximum number of participants per group; as a rule, the maximum group size is 10 people. Upon purchase of a membership, the organizer guarantees the participant a place in the relevant training group; once a group reaches its maximum size, the organizer shall not sell further memberships for that group. If the limit is exceeded, a participant's registration may be deferred. If there are too few participants, an individual class may be cancelled; in this case, the organizer shall offer an alternative date (see also § 14.7 and § 16.4).
14.4. The participant is not entitled to demand that classes be conducted by a specific trainer.
14.5. The organizer is entitled, for organizational reasons, to adjust training times, the composition of trainers, and the composition of training groups.
14.6. The organizer is entitled to transfer a participant to a different training group in accordance with their age or skill level.
14.7. If an individual class is cancelled on the organizer's initiative (§ 14.3), the participant may choose between: attending the alternative date offered, having the value of the class credited to their account (Guthaben) for future use, or a pro-rata monetary refund.
§15 Cancellation of Classes and Booking of Training Sessions
15.1. In the event of short-notice cancellations, the organizer shall endeavor to inform participants in a timely manner and shall provide alternative dates for the classes.
15.2. In the event of a trainer's illness, the organizer may deploy a substitute trainer or reschedule the class to another date.
15.3. Non-attendance at a class through no fault of the organizer does not give rise to a right to a refund or a reduction in the fee.
15.4. Booking a training session is carried out via the "Reflex Club" mobile app or the online member account and is a mandatory condition for participation; without a booking, participation is not possible. Bookings open no earlier than 1 month and close no later than 1 hour before the start of the relevant session. Free cancellation of a booking is possible no later than 1 hour before the session begins; in the event of a later cancellation or non-attendance, the session shall be deemed used and deducted from the participant's booking allowance.
15.5. Missed sessions (including those cancelled in due time) may be made up within the same calendar month, subject to available space in a suitable training group. The organizer does not guarantee the possibility of making up every missed session; nor is the right to make up a session on a specific date guaranteed.
§16 Suspension of the Course by the Organizer
16.1. The organizer is entitled to suspend the course, in whole or in part, for important reasons (e.g., technical faults, safety risks, or governmental orders).
16.2. If the course is suspended, the term of the membership shall be extended by the duration of the suspension.
16.3. If continuation of the course is not possible for a prolonged period or on a permanent basis, the organizer may cancel the course. Fees already paid shall in this case be refunded on a pro-rata basis.
16.4. The provisions of this section apply to the prolonged or permanent suspension or cancellation of the course as a whole. They do not affect the cancellation of an individual class due to an insufficient number of participants, which is governed by § 14.3.
16.5. In the event of a material or systematically recurring change to the time, place, or composition of the training group (§ 14.5, § 17) that renders further participation unreasonable for the participant, the participant is entitled to terminate the contract early, in a manner analogous to § 17.2–17.3.
§17 Change of Sports Venue
17.1. If the previously agreed sports venue can no longer be used, the organizer is entitled to relocate the course to another reasonably acceptable venue.
17.2. If attending the new venue is unreasonable for the participant, they shall have the right to terminate the contract extraordinarily within 14 days of the new venue being announced, in writing.
17.3. If the participant exercises this right of extraordinary termination, the contractual relationship shall end at the close of the month in which the termination takes effect; fees already paid for the period thereafter shall be refunded on a pro-rata basis.
PART VI. LIABILITY AND CLUB RULES
§18 Liability and Participant Obligations
18.1. In the case of slight negligence, the organizer shall only be liable for a breach of material contractual obligations, and only to the extent of the damage typically foreseeable. Liability for injury to life or health, as well as liability under the Product Liability Act (PHG), remains unaffected. In all other cases, liability is limited to intent and gross negligence.
18.2. The participant is aware of the ordinary risks objectively inherent to sporting activity (see § 1.3). This provision does not limit the organizer's statutory liability, nor that of its employees, trainers, and other persons engaged by it — in particular, liability for injury to life or health, for breach of safety and supervisory duties toward participants, and for intent and gross negligence.
18.3. The organizer does not maintain accident or liability insurance for participants. Each participant is solely responsible for arranging adequate insurance coverage.
18.4. By concluding the contract, the participant confirms their physical fitness to take part in the course.
18.5. Where there are objective grounds to believe that continued participation poses a risk to the participant or to others, the organizer may temporarily suspend the participant from classes and require them to provide medical confirmation of their fitness to continue safely. If continued participation is ultimately impossible for medical reasons, the parties shall agree on termination of the contract with a pro-rata refund of the unused portion of the fee, or another reasonable form of settlement.
18.6. The organizer is also entitled to exclude a participant from the course for other good cause — in particular, in the event of repeated violations of club rules, persistent failure to pay fees, aggressive or dangerous behavior toward other participants, or repeated disruption of training sessions. Except in cases of serious misconduct, the organizer shall issue a warning and provide a reasonable period to remedy the violation before exclusion.
18.7. The participant is obliged to promptly notify the organizer of any change to their contact details (address, phone number, e-mail) and to the bank account details used for SEPA collection, and to follow trainers' instructions regarding safety and the conduct of classes.
18.8. The participant is obliged to immediately inform the trainer of any injury sustained, deterioration in wellbeing, or medical restrictions that could affect the safety of participation in classes.
§19 Club Rules (Hausordnung)
19.1. Participants may enter the gym only when accompanied by a trainer, and no later than 10 minutes after the start of the class; in the event of later arrival, participation may be refused by the organizer for safety reasons. Accompanying persons, prams, scooters, bicycles, and animals are not permitted in the gym. Eating is not permitted in the gym or changing rooms.
19.2. The sports venue and provided equipment must be treated with care. The applicable house rules apply, including a ban on smoking and alcohol, as well as fire safety regulations. Any damage caused by a participant must be reported without delay and may give rise to claims for compensation.
19.3. Check-in at reception is mandatory upon entering the club: the participant opens their personal QR code in the "Reflex Club" mobile app and presents it to the scanner at reception. Check-in is only possible with an active booking for the relevant class. Accompanying persons may not remain in the gym during a class. Immediate exclusion from a specific class due to an immediate safety risk does not give rise to a right to a refund for that class. Termination of the contract due to a serious or repeated violation (§ 18.6) shall result in a pro-rata refund for the unused paid period.
19.4. Participants are required to attend classes in suitable sports attire: a plain white T-shirt (no print), black shorts or leggings, socks with a rubber (non-slip) sole, flip-flops, and shall bring drinking water.
PART VII. DATA PROTECTION
§20 Protection of Personal Data
20.1. The participant's personal data (name, date of birth, gender, address, phone number, e-mail address, and emergency contact) are processed by Reflex Club e.U. for the purpose of performing the contract (attendance tracking, payment, safety), in accordance with the General Data Protection Regulation (DSGVO/GDPR) and the Austrian Data Protection Act (DSG). The use of data for promotional communications about the club's other offerings is carried out only with the participant's separate, voluntary consent (not pre-selected — see § 20.4) and is not a condition for concluding the contract.
20.2. Photographs, audio, or video material taken during the course may be used by the organizer or photographers engaged by it for promotional purposes (e.g., on the website, social media, or printed materials) solely on the basis of a separate, voluntary, and revocable consent given by the legal representative (for minor participants) or by the participant themselves (for adult participants), obtained separately from this contract and specifying the particular channels of use. Refusal of such consent has no effect on membership or participation in training.
20.3. Detailed information on the processing of personal data and on the participant's rights — including the right of access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), data portability (Art. 20 GDPR), and objection to processing (Art. 21 GDPR) — is set out in the separate Privacy Policy (Datenschutzerklärung) published on the club's website.
20.4. Consent to receive promotional communications (e-mail, SMS, push notifications) about the club's other offerings is voluntary and may be withdrawn at any time without giving reasons and without affecting the continuation of the contract.
PART VIII. SPECIAL CONTRACT FORMS
§21 Family Contract
21.1. Family tariffs apply to families with two participating children.
21.2. The contracting party and payer under a family contract is the legal representative, who registers both participating children through their own account.
21.3. A family contract is concluded with one legal representative as the contracting party and exactly two children as participants, in accordance with the current tariffs (§ 23.2).
21.4. Any additional modules booked are assigned to the child for whom they were booked and shall be paid for by the legal representative.
PART IX. SEASONAL CALENDAR
§22 Seasonal Calendar and Holidays
22.1. During Austrian school (winter) holidays and other seasonal breaks in the club's operations, the fee amount shall not change. The annual membership cost is divided into 12 equal monthly payments, regardless of the actual number of training sessions held in a given calendar month.
22.2. The current seasonal calendar shall be communicated to participants in good time.
22.3. As a rule, no classes take place on official Austrian public holidays, unless otherwise indicated in the current seasonal calendar.
22.4. The club's annual Christmas break lasts 2 (two) weeks around Christmas and New Year. This does not affect the fee amount (see § 22.1).
PART X. TARIFFS AND ONE-OFF SERVICES
§23 Contract Offer and Price List
23.1. Prior to conclusion of the contract, the participant shall be clearly presented with the selected tariff, training frequency, and attendance schedule, as well as the end date of the minimum contract term, the total fees payable over that term, and the total contract value, in accordance with the pre-contractual information requirements under § 4 FAGG.
23.2. Current tariffs:
ABO START — 1 training session per week, Modus C (Wednesday). 120 € per month with monthly payment, 100 € per month with annual payment (minimum term 12 months, fee collected monthly).
ABO BASIC — 2 training sessions per week, Modus A or B. 160 € per month with monthly payment, 140 € per month with annual payment (minimum term 12 months, fee collected monthly).
ABO START | 2 Kinder (family tariff) — 1 training session per week per child, Modus C (Wednesday). 220 € per month with monthly payment, 200 € per month with annual payment (minimum term 12 months, fee collected monthly).
ABO BASIC | 2 Kinder (family tariff) — 2 training sessions per week per child, Modus A or B. 300 € per month with monthly payment, 280 € per month with annual payment (minimum term 12 months, fee collected monthly).
All prices include the applicable VAT of 20%; no joining fee applies (0 €).
23.3. The minimum total cost of the annual membership over its fixed term is: ABO START — 1,200 €; ABO BASIC — 1,680 €; ABO START | 2 Kinder — 2,400 €; ABO BASIC | 2 Kinder — 3,360 €.
§24 Trial Session
24.1. Prior to concluding a membership contract, participants may book a trial session via the booking page on the club's website.
24.2. The trial session costs 20 €, VAT included. Booking a trial session does not create any obligation to conclude a membership contract.
24.3. The trial session is booked for a specific date and time. In accordance with § 18(1)(10) FAGG, the right of withdrawal (§ 4) does not apply to the trial session, as it constitutes a service related to leisure activities to be performed at a specifically agreed time.
24.4. Free cancellation or rescheduling of a booking is possible no later than 1 hour before the session begins. In the event of a later cancellation or non-attendance, the fee paid shall not be refunded.
§25 Personal Training
25.1. In addition to group classes, the club offers personal training sessions with a coach:
Personal Training (single session) — 60 minutes, 80 €, valid for 1 month from the date of purchase.
Personal Training | Block 5 — 5 sessions, 350 €, valid for 2 months from the date of the first booked session.
Personal Training | Block 10 — 10 sessions, 650 €, valid for 3 months from the date of the first booked session.
All prices include the applicable VAT of 20%.
25.2. A single session booked for a specific date and time constitutes a service related to leisure activities within the meaning of § 18(1)(10) FAGG; the right of withdrawal (§ 4) does not apply to it. Packages of multiple sessions (Block 5, Block 10) without dates fixed in advance for all sessions do not fall under this exception — the general rule under § 4 applies to them.
25.3. Each session must be booked in advance — no earlier than 1 month before the session — via the "Reflex Club" mobile app or the online member account.
25.4. Free cancellation of a booking is possible no later than 2 hours before the session begins. In the event of a later cancellation or non-attendance, the session shall be deemed used and deducted from the block.
25.5. Unused sessions expire upon expiry of the block's validity period. Extension or suspension of the validity period is not provided for, except where the inability to use the package within the period is caused by cancellation of classes by the organizer, a prolonged lack of available booking slots attributable to the organizer, or a documented, prolonged inability of the participant to train (e.g., for medical reasons). Sessions may not be transferred to another participant.
PART XI. COMPLAINTS AND FINAL PROVISIONS
§26 Complaints and Inquiries
26.1. Participants may submit complaints and inquiries to the organizer by e-mail to hello@reflexclub.at, via the "Reflex Club" mobile app, or in person at reception.
26.2. The organizer shall review any inquiry received within a reasonable period and inform the participant of the outcome.
§27 Miscellaneous
27.1. The organizer is entitled, without the participant's consent, to make minor organizational changes (technical procedures, booking arrangements, means of communication) that do not worsen the participant's position.
27.2. Material changes — to the price (separately governed by § 7), the scope of training, the location, the time, the minimum term, or the terms of termination — shall take effect only with the participant's express consent, or shall entitle the participant to terminate the contract early without observing the usual notice period.
27.3. The participant may set off counterclaims against the organizer that are undisputed, established by a final court judgment, legally connected to the participant's own obligation, or in the event of the organizer's insolvency.
27.4. For ease of reading, these General Terms and Conditions use gender-neutral or generic grammatical forms; all references to persons apply equally to persons of any gender.
27.5. The invalidity of any individual provision shall not affect the validity of the remaining provisions of this document (severability clause).
27.6. These General Terms and Conditions are governed exclusively by the law of the Republic of Austria. For consumers habitually resident in another EU Member State, this shall not affect any mandatory consumer protection provisions applicable in their place of residence, in accordance with Art. 6 of Regulation (EC) No 593/2008 (Rome I).
27.7. The official channels of communication between the parties are e-mail, the "Reflex Club" mobile app, and the online member account on the club's website. Telephone conversations shall not be considered an official notification unless their content is additionally confirmed in text form.
27.8. Where an official German-language version of these General Terms and Conditions exists, the German-language version shall prevail in the event of any discrepancy between versions.
Version dated: 15 July 2026
Work schedule
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
14:00 – 19:00
14:00 – 19:00
14:00 – 19:00
14:00 – 19:00
14:00 – 20:00
10:00 – 20:00
10:00 – 19:00
