GENERAL TERMS AND CONDITIONS
PART I. GENERAL PROVISIONS
§1 Preamble
1.1. The sports program offered by the organizer includes physically demanding activities, in particular gymnastics, acrobatics, and trampolining. The program is aimed at both children (from a minimum age of 4) and adults.
1.2. Participation requires good physical condition. Persons with health impairments that preclude safe participation are excluded from participation. Participants are strongly advised to consult their treating physician before the start of the courses regarding the possibility of safe participation.
1.3. The participant acknowledges that participation in gymnastics, acrobatics, and trampoline courses is associated with certain sport-typical risks. These risks include, in particular, the risk of falls and unsuccessful landings when performing exercises, the risk of injury associated with the use of sports equipment (trampolines, gymnastics equipment, mats, and other equipment), as well as the risk of injury resulting from the unintentional actions of other course participants using the gym or equipment at the same time.
§2 Organizer and Contact Details
2.1. The organizer of the sports course is:
Reflex Club e.U.
FN: 619594 v
Erzherzog-Karl-Straße 9/4
1220 Vienna
Further details on the organizer can be found in the Imprint on the studio's website.
PART II. CONCLUSION OF CONTRACT
§3 Registration and Conclusion of Contract
3.1. Registration for the chosen sports offer is done either online via the contract page or in person at the studio's reception with a staff member. Upon registration, the participant's full name, date of birth, address, telephone number, e-mail address, and an emergency contact person must be provided. If the participant is not yet 18 years old, their legal representative concludes the contract – either independently as part of online registration or in person at reception (see point 3.7).
3.2. The contract is concluded in electronic form – both during online registration and during in-person registration at reception (on a tablet, in the presence of a staff member). In both cases, the process comprises three separate electronic signatures: a) the signature under the contract, by which the participant confirms the choice of tariff and its conditions – term, price, renewal and cancellation terms; b) the signature under the SEPA mandate, by which the account holder authorizes the organizer to collect payment by direct debit; c) the signature under the agreement to these General Terms and Conditions – if the participant is of legal age – or the signature of the legal representative, confirming that they act as the contracting party and party liable for payment, if the participant is a minor. The contract is deemed concluded once all required signatures have been made and the registration process has been completed. The contract confirmation, these General Terms and Conditions, the Withdrawal Notice, and the model withdrawal form (§4) are additionally sent to the participant by e-mail.
3.3. During online registration, the organizer separately informs the participant, before completion of payment, of their statutory right of withdrawal pursuant to §4 FAGG – by means of a dedicated text or link on the registration page.
3.4. The right of withdrawal (§4) does not apply if the contract is concluded in person at the organizer's permanent place of business (studio reception) – regardless of the fact that the signature is made on an electronic device. A contract concluded outside the organizer's permanent place of business is considered a distance transaction giving rise to a right of withdrawal – in particular if the participant carries out the registration process online independently, without a studio staff member being personally present.
3.5. Payment terms for the chosen program are governed by §5.
3.6. After conclusion of the contract, the participant receives the contract by e-mail; the contract is also available in the "Reflex Club" mobile app.
3.7. The contract for a minor participant is concluded by their legal representative – independently, by electronic signature during online registration, or in person during registration at reception. In any case, the legal representative becomes the contracting party and party liable for payment, provides the third signature (point 3.2 lit. c) themselves, and all communication from the studio is conducted exclusively with them. The legal representative is liable for all obligations arising from the contract, in particular for payment of the membership fee.
§4 Right of Withdrawal
4.1. A participant who has concluded the contract at a distance, i.e. online, without the personal presence of a staff member (see point 3.4), is entitled to withdraw from it within fourteen days of conclusion of the contract, without giving reasons, pursuant to §11 FAGG. For contracts concluded in person at reception (point 3.4), there is no right of withdrawal.
4.2. To exercise the right of withdrawal, the participant shall send the organizer an unambiguous statement of their decision – by e-mail to hello@reflexclub.at or by post to the address stated in §2. It is recommended, though not mandatory, to state the word "Widerruf" (withdrawal) in the subject line and to include the full name, address, and, where possible, the contract number in the text. Use of the model withdrawal form is possible but not mandatory.
4.3. In the event of an effective withdrawal, the organizer shall reimburse all payments already made by the participant without undue delay, and at the latest within 14 (fourteen) days after receipt of the withdrawal declaration. Reimbursement shall be made using the same means of payment used for the original transaction, unless expressly agreed otherwise. No fees shall be charged to the participant for this reimbursement.
PART III. FEES AND PAYMENT
§5 Due Dates and Payment Terms
5.1. The monthly subscription is concluded for an indefinite period. The fee is paid monthly in accordance with this paragraph; cancellation terms are governed by §10.
5.2. The annual subscription is concluded for a fixed term of 12 months. If no cancellation is made, the contract is automatically extended by a further 12 months pursuant to §10.
5.3. The fee is debited automatically on the 1st calendar day of each month; for technical reasons on the part of the payment service provider, a delay of 2–3 business days may occur in practice.
5.4. If participation in the program does not begin on the 1st of the month, the first fee is charged pro rata for the remaining days until the end of the month; from the following month, the full fee is charged.
5.5. All stated prices include applicable VAT (currently 20%).
5.6. School holidays (winter break) and seasonal operational pauses of the studio have no effect on the amount of the fee payable (see §22).
§6 Price Adjustment upon Change of VAT Rate
6.1. If the statutory VAT rate increases, the organizer is entitled to adjust the monthly fee accordingly. This increase is limited exclusively to the additional cost arising from the VAT change and will be announced in advance in text form. The adjustment takes effect on the first day of the month following receipt of this notice.
6.2. If the statutory VAT rate decreases, the monthly fee is reduced accordingly from the time the reduced VAT takes effect.
§7 Indexation of Fees
7.1. The organizer is entitled to adjust the level of fees at most once per calendar year based on the Consumer Price Index (VPI) published by Statistics Austria. The index value as of January serves as the calculation basis.
7.2. Indexation is applied symmetrically: if the index falls, the fee is reduced to the same extent as it would be increased.
7.3. Indexation applies exclusively to contracts concluded after it takes effect, and does not change the fee amount for contracts already in progress during their already-paid term – neither for the monthly nor the annual subscription.
§8 Participation in the SEPA Direct Debit Scheme
8.1. The participant undertakes to participate in the SEPA direct debit scheme and to provide the organizer with a corresponding written direct debit mandate pursuant to the Payment Services Act 2018 (ZaDiG 2018). Ensuring sufficient account coverage is the participant's responsibility.
8.2. If the debit cannot be carried out due to the participant's fault, the participant undertakes to reimburse the organizer solely for actually incurred and proven costs, including fees for the failed debit, pursuant to §1333 ABGB. The payment service provider is Finion Capital GmbH (Germany), Creditor ID DE28ZZZ00000361663. The amount of the fee for a failed debit is based on the payment service provider's cost structure applicable at the time of the debit and will be communicated to the participant in text form in each individual case; corresponding evidence will be provided to the participant upon request.
§9 Default of Payment
9.1. In the event of a failed debit, the payment service provider (Finion) sends the participant a reminder by e-mail within 1–2 days.
9.2. The participant is obliged to settle the outstanding amount manually, stating the payment reference given in the reminder.
9.3. A fee pursuant to §8.2 may be charged to the participant for the failed debit.
9.4. If payment remains outstanding, further reminders will follow, then a default warning, and subsequently referral to a debt collection agency, which independently conducts the further collection process.
9.5. Statutory default interest and the costs of appropriate legal action remain unaffected and are to be reimbursed by the participant.
PART IV. CONTRACT TERM AND ITS AMENDMENT
§10 Contract Term, Cancellation, and Renewal
10.1. The monthly subscription runs for an indefinite period. Cancellation is possible at any time during the contract term, subject to a notice period of 2 (two) months, calculated from the day of the cancellation notice. The contract ends upon expiry of this two-month period.
10.2. If the point in time for contract termination determined pursuant to point 10.1 falls in the middle of a billing period (calendar month), the fee for the incomplete period is charged pro rata. Fees debited for the period after the contract termination date shall be reimbursed to the corresponding extent.
10.3. The annual subscription is concluded for a fixed term of 12 months (see §5.2).
10.4. If the participant does not wish to continue the contract after expiry of the term, they must notify the organizer at least 1 (one) month before the term expires.
10.5. If no such notification is made within the period specified in point 10.4, the contract is automatically extended by a further 12 months under the same conditions.
10.6. The organizer shall send the participant two automatic reminders regarding the expiry of the annual subscription term: the first at least 2 (two) months, the second at least 1 (one) month and 14 (fourteen) days before expiry of the term. Each reminder contains the exact end date of the current contract term, the exact date by which cancellation must be declared, and the cancellation options.
10.7. Cancellation may be submitted by the participant by e-mail to hello@reflexclub.at, via the direct link on the cancellation page, or via the "Reflex Club" mobile app. To meet the deadline, it is sufficient for an unambiguous cancellation declaration to reach the organizer in due time via one of the stated means. The organizer confirms receipt of the cancellation in text form.
10.8. The contract remains in effect until the point of its termination pursuant to this paragraph; fees already paid for the period up to the contract termination date are not refunded pro rata upon cancellation.
10.9. A distinction is made between ordinary cancellation (within the notice period, without giving reasons) and extraordinary cancellation (for good cause, with the organizer reviewing the grounds for cancellation).
§11 Pause Period (Ruhezeit)
11.1. The participant is entitled to apply for a pause period of 1 to 4 weeks per request, whereby the total duration of pause periods may not exceed 4 weeks (one month) per calendar year.
11.2. Within the permitted period (July and August, see point 11.4), the participant may freely choose the start of the pause period; it does not have to fall on the first of the month.
11.3. The application for a pause period must be submitted at least 31 days before it begins – via the "Reflex Club" mobile app, the personal customer account on the website, or in person at reception.
11.4. The pause period is only possible in the months of July and August and applies to all current tariffs.
11.5. During the pause period, a fee of €10 per week is charged instead of the regular fee; the participant's place in the training group remains reserved for this period.
11.6. For the annual subscription, the contract term is extended by exactly the number of days corresponding to the duration of the pause period taken. For the monthly subscription (which runs for an indefinite period), the pause period does not change the contract term as such; if a cancellation declaration already exists at the time of the pause period, the contract end date is postponed by the corresponding number of days.
11.7. There is no entitlement to a pause period if the contract has already been cancelled or if the organizer has an extraordinary right of cancellation.
11.8. During the pause period, the participant retains physical access to the studio, but is not entitled to take part in training sessions under the suspended contract during the pause period.
§12 Tariff Change
12.1. To switch to a different tariff, the participant must first cancel the existing contract in accordance with the procedure set out in §10.
12.2. After the cancelled contract expires, the participant is entitled to conclude a new contract for the chosen tariff.
PART V. CONDUCT OF THE COURSES
§13 Force Majeure
13.1. If the organizer is prevented from providing the service due to force majeure (e.g. natural disasters, epidemics, official orders, war), the obligation is suspended for the duration of the obstacle. The organizer will endeavor to inform participants promptly and, where appropriate, offer reasonable alternative dates.
13.2. If reasonable alternative provision is not possible, payments already made for services not rendered will be reimbursed pro rata.
13.3. If the state of force majeure lasts longer than six weeks, both the organizer and the participant are entitled to cancel the contract for cause.
13.4. Cancellation due to force majeure must be made in writing.
§14 Course Conditions
14.1. Participation in the courses is strictly personal. Passing on the registration confirmation to third parties is prohibited.
14.2. The sports courses take place on the days and at the locations announced in advance.
14.3. The organizer is entitled to set a minimum and maximum number of participants per group; the maximum group size is generally 10 people. Upon purchase of a subscription, the organizer guarantees the participant a place in the corresponding training group; once the maximum group size is reached, the organizer will not sell any further subscriptions for that group. If the limit is exceeded, a participant's registration may be deferred. In the event of underenrollment, an individual training session may be cancelled; in this case the organizer will offer an alternative date (see also point 14.7 and §16.4).
14.4. There is no entitlement to have training conducted by a specific trainer.
14.5. The organizer is entitled to adjust training times and the composition of trainers and training groups for organizational reasons.
14.6. The organizer may assign participants to a different group according to their age or performance level.
14.7. If an individual training session is cancelled on the organizer's initiative (point 14.3), the participant may choose between: participation in the offered alternative date, a credit of the value of the session to their account for future use, or a pro rata refund.
§15 Cancellation of Training Sessions and Appointment Booking
15.1. In the event of short-notice cancellations, the organizer will endeavor to inform participants in good time and will offer alternative dates.
15.2. In the event of the trainer's illness, the organizer may deploy a substitute trainer or reschedule the training to a different date.
15.3. Non-attendance not attributable to fault on the part of the organizer does not give rise to any entitlement to reimbursement or reduction of the fee.
15.4. Booking a training appointment is done via the "Reflex Club" mobile app or the personal customer account on the website and is a mandatory prerequisite for participation; participation is not possible without a booking. Booking is possible at the earliest 1 month and at the latest 1 hour before the respective appointment. Free cancellation of the booking is possible up to 1 hour before the start of training at the latest; in the event of later cancellation or non-attendance, the training is deemed to have been used and is deducted from the participant's training allowance.
15.5. Missed training sessions (including those cancelled in good time) may be made up within the same calendar month, provided free places are available in a suitable training group. The organizer does not guarantee that every missed session can be made up; there is likewise no entitlement to a make-up session on a specific date.
§16 Suspension of the Course by the Organizer
16.1. The organizer is entitled to suspend the course wholly or partly if important reasons exist (technical faults, safety risks, official orders).
16.2. If the course is suspended, the term of the subscription is extended by the duration of the suspension.
16.3. If continuation of the course is not possible for a longer period or permanently, the organizer may cancel the course. Fees already paid will be reimbursed pro rata in this case.
16.4. The provisions of this paragraph apply to the longer-term or definitive suspension or cancellation of the course as a whole. They do not concern the cancellation of an individual training session due to underenrollment, which is governed by point 14.3.
16.5. In the event of a material or recurring change to the training time, location, or composition of the training group (point 14.5, §17) that renders further participation unreasonable for the participant, the participant is entitled to cancel the contract early, analogous to §17.2–17.3.
§17 Change of Sports Venue
17.1. If the originally agreed sports venue can no longer be used, the organizer is entitled to relocate the course to another reasonable location.
17.2. If participation at the new venue is unreasonable for the participant, they have a special right of cancellation within 14 days of notification of the new venue, to be exercised in writing.
17.3. If the participant makes use of their special right of cancellation, the contractual relationship ends at the end of the relevant month; fees already paid for the subsequent period will be reimbursed pro rata.
PART VI. LIABILITY AND HOUSE RULES
§18 Liability and Obligations of the Participant
18.1. In the case of slight negligence, the organizer is liable only in the event of a breach of material contractual obligations and then limited to the typically foreseeable damage. Liability for personal injury and under the Product Liability Act (PHG) remains unaffected. In all other cases, liability is limited to intent and gross negligence.
18.2. The participant is aware of the risks inherent in sporting activity in general (see §1.3). This provision does not limit the statutory liability of the organizer, its employees, trainers, and other persons engaged by it – in particular not liability for personal injury, for breach of safety and supervisory duties towards participants, or for intent and gross negligence.
18.3. The organizer does not take out accident or liability insurance for participants. Each participant is responsible for arranging adequate insurance coverage themselves.
18.4. By concluding the contract, the participant confirms their physical fitness to participate in the course.
18.5. If there are objective indications that further participation poses a danger to the participant themselves or to others, the organizer is entitled to temporarily exclude the participant from training and to require medical confirmation of the possibility of safe further participation. If further participation is definitively excluded for medical reasons, the parties shall agree on termination of the contract with pro rata reimbursement of the unused fee or another appropriate arrangement.
18.6. The organizer is further entitled to exclude a participant from the course for other good cause – in particular in the event of repeated violations of the house rules, repeated non-payment of fees, aggressive behavior or behavior dangerous to other participants, or repeated disruption of the training operation. Except in the case of serious violations, the organizer will issue a warning before exclusion and grant a reasonable period to remedy the violation.
18.7. The participant is obliged to promptly notify the organizer of changes to their contact details (address, phone number, e-mail) and to the bank details used for SEPA collection, and to follow the trainers' instructions regarding safety and the conduct of training.
18.8. The participant is obliged to promptly report to the trainer any injury sustained, deterioration in health, or medical restrictions that could affect the safety of participation in training.
§19 House Rules
19.1. Entry to the gym is permitted only in the company of a trainer and at the latest 10 minutes after the start of training; in the event of later arrival, participation may be refused by the organizer for safety reasons. Accompanying persons, prams, scooters, bicycles, and animals are not permitted in the gym. Eating is prohibited in the gym and changing rooms.
19.2. The sports facility and the items made available are to be treated with care. The house rules apply, including the smoking and alcohol ban and fire safety regulations. Damage caused by a participant must be reported immediately; it may give rise to claims for damages.
19.3. Upon entering the studio, check-in is mandatory: the participant opens their personal QR code in the "Reflex Club" mobile app and holds it to the scanner at reception. Check-in is only possible if there is a valid booking for the respective appointment. Accompanying persons may not remain in the gym during training. Immediate exclusion from a specific training session due to an immediate safety risk does not give rise to any entitlement to reimbursement of costs for that session. Termination of the contract due to a serious or repeated violation (§18.6) results in a pro rata reimbursement for the unused paid period.
19.4. Participants must appear for training in suitable sportswear: a plain white T-shirt (without print), black shorts or leggings, socks with non-slip rubber soles, pool sandals, and must bring drinking water.
PART VII. DATA PROTECTION
§20 Data Protection
20.1. The participant's personal data (name, date of birth, gender, address, phone number, e-mail address, emergency contact) is processed by Reflex Club e.U. for the purpose of contract performance (attendance tracking, payment processing, safety) in accordance with the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG). Use of the data for advertising communications about further studio offers takes place only with separate, voluntary, non-pre-selected consent of the participant (see point 20.4) and is not a prerequisite for concluding the contract.
20.2. Photo, audio, or film recordings made in the course of the course may be used by the organizer or photographers commissioned by it for advertising purposes (e.g. on the website, in social media, in print materials) only on the basis of separate, voluntary, and revocable consent of the legal representative (for minor participants) or of the participant themselves (for adult participants), obtained separately from this contract. Details – in particular the specific channels of use, the storage period, and the modalities of withdrawal – can be found in the Declaration of Consent for Photo and Video Use on the studio's website. Refusal of this consent has no effect on membership or participation in training.
20.3. Detailed information on the processing of personal data and on the participant's rights – including the right to information (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), data portability (Art. 20 GDPR), and objection to processing (Art. 21 GDPR) – can be found in the separate Privacy Policy published on the studio's website.
20.4. Consent to receive advertising communications (e-mail, SMS, push notifications) about further studio offers is voluntary and may be withdrawn at any time without giving reasons and without any effect on the continued existence of the contract.
PART VIII. SPECIAL CONTRACT FORMS
§21 Family Contract
21.1. Family tariffs apply to families with two participating children.
21.2. The contracting party and party liable for payment under a family contract is the legal representative; they register both participating children under their own account.
21.3. The family contract is concluded with one legal representative as the contracting party and exactly two children as participants, in accordance with the current tariffs (§23.2).
21.4. Additionally booked modules are assigned to the respective child for whom they were booked and are paid by the legal representative.
PART IX. SEASONAL CALENDAR
§22 Seasonal Calendar and Holidays
22.1. During Austrian school holidays (winter break) and other seasonal operational pauses of the studio, the amount of the fee does not change. The annual subscription fee is divided into 12 equal monthly payments, regardless of the actual number of training sessions conducted in a given calendar month.
22.2. The current seasonal calendar is communicated to participants in good time.
22.3. On statutory public holidays in Austria, no training generally takes place, unless otherwise stated in the current seasonal calendar.
22.4. The studio's annual Christmas break is 2 (two) weeks around Christmas and New Year. This has no effect on the amount of the fee (see point 22.1).
PART X. TARIFFS AND INDIVIDUAL SERVICES
§23 Contract Offer and Price List
23.1. Before concluding the contract, the participant is clearly shown the chosen tariff, the training frequency and mode, the end date of the contract term, the total fee for this term, and the total contract volume, in accordance with the pre-contractual information obligations under §4 FAGG.
23.2. Current tariffs: ABO START — 1 training session per week, Mode C (Wednesday). €120 per month with monthly payment, €100 per month with annual payment (fixed term of 12 months, debited monthly). ABO BASIC — 2 training sessions per week, Mode A or B. €160 per month with monthly payment, €140 per month with annual payment (fixed term of 12 months, debited monthly). ABO START | 2 Children (family tariff) — 1 training session per week per child, Mode C (Wednesday). €220 per month with monthly payment, €200 per month with annual payment (fixed term of 12 months, debited monthly). ABO BASIC | 2 Children (family tariff) — 2 training sessions per week per child, Mode A or B. €300 per month with monthly payment, €280 per month with annual payment (fixed term of 12 months, debited monthly). All prices include the applicable VAT of 20%; a starter package is not charged (€0).
23.3. The total amount of the subscription for the fixed 12-month term is: ABO START — €1,200; ABO BASIC — €1,680; ABO START | 2 Children — €2,400; ABO BASIC | 2 Children — €3,360.
§24 Trial Training
24.1. Before concluding a subscription contract, the participant may register for a trial training session via the booking page on the studio's website.
24.2. The cost of a trial training session is €20, including VAT. Participation in a trial training session does not create any obligation to conclude a subscription contract.
24.3. The trial training is booked for a specific date and time. Pursuant to §18(1) no. 10 FAGG, the right of withdrawal (§4) does not apply to the trial training, as it constitutes a leisure-related service provided at a predetermined point in time.
24.4. Free cancellation or rescheduling of the booking is possible up to 1 hour before the start of training at the latest. In the event of later cancellation or non-attendance, no refund of costs paid will be made.
§25 Personal Training
25.1. In addition to group training, the studio offers individual training with a trainer: Personal Training (single session) — 60 minutes, €80, valid for 1 month from date of purchase. Personal Training | Block 5 — 5 sessions, €350, valid for 2 months from the date of the first booked session. Personal Training | Block 10 — 10 sessions, €650, valid for 3 months from the date of the first booked session. All prices include the applicable VAT of 20%.
25.2. An individual session booked for a specific date and time is deemed a leisure-related service within the meaning of §18(1) no. 10 FAGG; the right of withdrawal (§4) does not apply to it. Packages of multiple sessions (Block 5, Block 10) without dates fixed in advance for all sessions are not covered by this exception – the general provision of §4 applies to them.
25.3. Each session must be booked in advance – at the earliest 1 month before the appointment – via the "Reflex Club" mobile app or the personal customer account on the website.
25.4. Free cancellation of the booking is possible up to 2 hours before the start of training at the latest. In the event of later cancellation or non-attendance, the session is deemed to have been used and is deducted from the allowance.
25.5. Unused sessions expire upon expiry of the validity period of the respective package. An extension or suspension of the validity period is not provided for, except where non-use of the package within the deadline is caused by cancellation of training sessions by the organizer, a longer-lasting lack of available booking slots attributable to the organizer, or a demonstrably long-lasting inability of the participant to train (e.g. for medical reasons). Transfer of sessions to another participant is not permitted.
PART XI. COMPLAINTS AND FINAL PROVISIONS
§26 Complaints and Inquiries
26.1. Complaints and inquiries may be submitted to the organizer by e-mail to hello@reflexclub.at, via the "Reflex Club" mobile app, or in person at reception.
26.2. The organizer will handle incoming inquiries within a reasonable period and inform the participant of the outcome of the processing.
§27 Other Provisions
27.1. The organizer is entitled to make minor organizational changes (technical processes, booking arrangements, communication channels) without the participant's consent, provided such changes do not worsen the participant's position.
27.2. Material changes – to the price (separately governed by §7), the scope of training, the location, the time, the contract term, or the cancellation terms – take effect only with the participant's express consent, or grant the participant the right to cancel the contract early, without having to observe the usual notice period.
27.3. The participant may set off against claims of the organizer with undisputed, legally established claims connected in law with their own obligation, or in the event of the organizer's insolvency.
27.4. For better readability, the generic masculine or a gender-neutral form is used in these General Terms and Conditions; all references to persons apply equally to all genders.
27.5. The invalidity of an individual provision does not affect the validity of the remaining provisions of this document (severability clause).
27.6. These General Terms and Conditions are governed exclusively by Austrian law. For consumers habitually resident in another EU member state, mandatory consumer protection provisions applicable at their place of residence remain unaffected, pursuant to Art. 6 of Regulation (EC) No. 593/2008 (Rome I).
27.7. The official channels of communication between the parties are e-mail, the "Reflex Club" mobile app, and the personal customer account on the studio's website. Telephone conversations do not constitute official notice unless their content is additionally confirmed in text form.
27.8. In the event of an official German-language version of these General Terms and Conditions, the German-language version shall prevail in the event of discrepancies between versions.
§1 Preamble
1.1. The sports program offered by the organizer includes physically demanding activities, in particular gymnastics, acrobatics, and trampolining. The program is aimed at both children (from a minimum age of 4) and adults.
1.2. Participation requires good physical condition. Persons with health impairments that preclude safe participation are excluded from participation. Participants are strongly advised to consult their treating physician before the start of the courses regarding the possibility of safe participation.
1.3. The participant acknowledges that participation in gymnastics, acrobatics, and trampoline courses is associated with certain sport-typical risks. These risks include, in particular, the risk of falls and unsuccessful landings when performing exercises, the risk of injury associated with the use of sports equipment (trampolines, gymnastics equipment, mats, and other equipment), as well as the risk of injury resulting from the unintentional actions of other course participants using the gym or equipment at the same time.
§2 Organizer and Contact Details
2.1. The organizer of the sports course is:
Reflex Club e.U.
FN: 619594 v
Erzherzog-Karl-Straße 9/4
1220 Vienna
Further details on the organizer can be found in the Imprint on the studio's website.
PART II. CONCLUSION OF CONTRACT
§3 Registration and Conclusion of Contract
3.1. Registration for the chosen sports offer is done either online via the contract page or in person at the studio's reception with a staff member. Upon registration, the participant's full name, date of birth, address, telephone number, e-mail address, and an emergency contact person must be provided. If the participant is not yet 18 years old, their legal representative concludes the contract – either independently as part of online registration or in person at reception (see point 3.7).
3.2. The contract is concluded in electronic form – both during online registration and during in-person registration at reception (on a tablet, in the presence of a staff member). In both cases, the process comprises three separate electronic signatures: a) the signature under the contract, by which the participant confirms the choice of tariff and its conditions – term, price, renewal and cancellation terms; b) the signature under the SEPA mandate, by which the account holder authorizes the organizer to collect payment by direct debit; c) the signature under the agreement to these General Terms and Conditions – if the participant is of legal age – or the signature of the legal representative, confirming that they act as the contracting party and party liable for payment, if the participant is a minor. The contract is deemed concluded once all required signatures have been made and the registration process has been completed. The contract confirmation, these General Terms and Conditions, the Withdrawal Notice, and the model withdrawal form (§4) are additionally sent to the participant by e-mail.
3.3. During online registration, the organizer separately informs the participant, before completion of payment, of their statutory right of withdrawal pursuant to §4 FAGG – by means of a dedicated text or link on the registration page.
3.4. The right of withdrawal (§4) does not apply if the contract is concluded in person at the organizer's permanent place of business (studio reception) – regardless of the fact that the signature is made on an electronic device. A contract concluded outside the organizer's permanent place of business is considered a distance transaction giving rise to a right of withdrawal – in particular if the participant carries out the registration process online independently, without a studio staff member being personally present.
3.5. Payment terms for the chosen program are governed by §5.
3.6. After conclusion of the contract, the participant receives the contract by e-mail; the contract is also available in the "Reflex Club" mobile app.
3.7. The contract for a minor participant is concluded by their legal representative – independently, by electronic signature during online registration, or in person during registration at reception. In any case, the legal representative becomes the contracting party and party liable for payment, provides the third signature (point 3.2 lit. c) themselves, and all communication from the studio is conducted exclusively with them. The legal representative is liable for all obligations arising from the contract, in particular for payment of the membership fee.
§4 Right of Withdrawal
4.1. A participant who has concluded the contract at a distance, i.e. online, without the personal presence of a staff member (see point 3.4), is entitled to withdraw from it within fourteen days of conclusion of the contract, without giving reasons, pursuant to §11 FAGG. For contracts concluded in person at reception (point 3.4), there is no right of withdrawal.
4.2. To exercise the right of withdrawal, the participant shall send the organizer an unambiguous statement of their decision – by e-mail to hello@reflexclub.at or by post to the address stated in §2. It is recommended, though not mandatory, to state the word "Widerruf" (withdrawal) in the subject line and to include the full name, address, and, where possible, the contract number in the text. Use of the model withdrawal form is possible but not mandatory.
4.3. In the event of an effective withdrawal, the organizer shall reimburse all payments already made by the participant without undue delay, and at the latest within 14 (fourteen) days after receipt of the withdrawal declaration. Reimbursement shall be made using the same means of payment used for the original transaction, unless expressly agreed otherwise. No fees shall be charged to the participant for this reimbursement.
PART III. FEES AND PAYMENT
§5 Due Dates and Payment Terms
5.1. The monthly subscription is concluded for an indefinite period. The fee is paid monthly in accordance with this paragraph; cancellation terms are governed by §10.
5.2. The annual subscription is concluded for a fixed term of 12 months. If no cancellation is made, the contract is automatically extended by a further 12 months pursuant to §10.
5.3. The fee is debited automatically on the 1st calendar day of each month; for technical reasons on the part of the payment service provider, a delay of 2–3 business days may occur in practice.
5.4. If participation in the program does not begin on the 1st of the month, the first fee is charged pro rata for the remaining days until the end of the month; from the following month, the full fee is charged.
5.5. All stated prices include applicable VAT (currently 20%).
5.6. School holidays (winter break) and seasonal operational pauses of the studio have no effect on the amount of the fee payable (see §22).
§6 Price Adjustment upon Change of VAT Rate
6.1. If the statutory VAT rate increases, the organizer is entitled to adjust the monthly fee accordingly. This increase is limited exclusively to the additional cost arising from the VAT change and will be announced in advance in text form. The adjustment takes effect on the first day of the month following receipt of this notice.
6.2. If the statutory VAT rate decreases, the monthly fee is reduced accordingly from the time the reduced VAT takes effect.
§7 Indexation of Fees
7.1. The organizer is entitled to adjust the level of fees at most once per calendar year based on the Consumer Price Index (VPI) published by Statistics Austria. The index value as of January serves as the calculation basis.
7.2. Indexation is applied symmetrically: if the index falls, the fee is reduced to the same extent as it would be increased.
7.3. Indexation applies exclusively to contracts concluded after it takes effect, and does not change the fee amount for contracts already in progress during their already-paid term – neither for the monthly nor the annual subscription.
§8 Participation in the SEPA Direct Debit Scheme
8.1. The participant undertakes to participate in the SEPA direct debit scheme and to provide the organizer with a corresponding written direct debit mandate pursuant to the Payment Services Act 2018 (ZaDiG 2018). Ensuring sufficient account coverage is the participant's responsibility.
8.2. If the debit cannot be carried out due to the participant's fault, the participant undertakes to reimburse the organizer solely for actually incurred and proven costs, including fees for the failed debit, pursuant to §1333 ABGB. The payment service provider is Finion Capital GmbH (Germany), Creditor ID DE28ZZZ00000361663. The amount of the fee for a failed debit is based on the payment service provider's cost structure applicable at the time of the debit and will be communicated to the participant in text form in each individual case; corresponding evidence will be provided to the participant upon request.
§9 Default of Payment
9.1. In the event of a failed debit, the payment service provider (Finion) sends the participant a reminder by e-mail within 1–2 days.
9.2. The participant is obliged to settle the outstanding amount manually, stating the payment reference given in the reminder.
9.3. A fee pursuant to §8.2 may be charged to the participant for the failed debit.
9.4. If payment remains outstanding, further reminders will follow, then a default warning, and subsequently referral to a debt collection agency, which independently conducts the further collection process.
9.5. Statutory default interest and the costs of appropriate legal action remain unaffected and are to be reimbursed by the participant.
PART IV. CONTRACT TERM AND ITS AMENDMENT
§10 Contract Term, Cancellation, and Renewal
10.1. The monthly subscription runs for an indefinite period. Cancellation is possible at any time during the contract term, subject to a notice period of 2 (two) months, calculated from the day of the cancellation notice. The contract ends upon expiry of this two-month period.
10.2. If the point in time for contract termination determined pursuant to point 10.1 falls in the middle of a billing period (calendar month), the fee for the incomplete period is charged pro rata. Fees debited for the period after the contract termination date shall be reimbursed to the corresponding extent.
10.3. The annual subscription is concluded for a fixed term of 12 months (see §5.2).
10.4. If the participant does not wish to continue the contract after expiry of the term, they must notify the organizer at least 1 (one) month before the term expires.
10.5. If no such notification is made within the period specified in point 10.4, the contract is automatically extended by a further 12 months under the same conditions.
10.6. The organizer shall send the participant two automatic reminders regarding the expiry of the annual subscription term: the first at least 2 (two) months, the second at least 1 (one) month and 14 (fourteen) days before expiry of the term. Each reminder contains the exact end date of the current contract term, the exact date by which cancellation must be declared, and the cancellation options.
10.7. Cancellation may be submitted by the participant by e-mail to hello@reflexclub.at, via the direct link on the cancellation page, or via the "Reflex Club" mobile app. To meet the deadline, it is sufficient for an unambiguous cancellation declaration to reach the organizer in due time via one of the stated means. The organizer confirms receipt of the cancellation in text form.
10.8. The contract remains in effect until the point of its termination pursuant to this paragraph; fees already paid for the period up to the contract termination date are not refunded pro rata upon cancellation.
10.9. A distinction is made between ordinary cancellation (within the notice period, without giving reasons) and extraordinary cancellation (for good cause, with the organizer reviewing the grounds for cancellation).
§11 Pause Period (Ruhezeit)
11.1. The participant is entitled to apply for a pause period of 1 to 4 weeks per request, whereby the total duration of pause periods may not exceed 4 weeks (one month) per calendar year.
11.2. Within the permitted period (July and August, see point 11.4), the participant may freely choose the start of the pause period; it does not have to fall on the first of the month.
11.3. The application for a pause period must be submitted at least 31 days before it begins – via the "Reflex Club" mobile app, the personal customer account on the website, or in person at reception.
11.4. The pause period is only possible in the months of July and August and applies to all current tariffs.
11.5. During the pause period, a fee of €10 per week is charged instead of the regular fee; the participant's place in the training group remains reserved for this period.
11.6. For the annual subscription, the contract term is extended by exactly the number of days corresponding to the duration of the pause period taken. For the monthly subscription (which runs for an indefinite period), the pause period does not change the contract term as such; if a cancellation declaration already exists at the time of the pause period, the contract end date is postponed by the corresponding number of days.
11.7. There is no entitlement to a pause period if the contract has already been cancelled or if the organizer has an extraordinary right of cancellation.
11.8. During the pause period, the participant retains physical access to the studio, but is not entitled to take part in training sessions under the suspended contract during the pause period.
§12 Tariff Change
12.1. To switch to a different tariff, the participant must first cancel the existing contract in accordance with the procedure set out in §10.
12.2. After the cancelled contract expires, the participant is entitled to conclude a new contract for the chosen tariff.
PART V. CONDUCT OF THE COURSES
§13 Force Majeure
13.1. If the organizer is prevented from providing the service due to force majeure (e.g. natural disasters, epidemics, official orders, war), the obligation is suspended for the duration of the obstacle. The organizer will endeavor to inform participants promptly and, where appropriate, offer reasonable alternative dates.
13.2. If reasonable alternative provision is not possible, payments already made for services not rendered will be reimbursed pro rata.
13.3. If the state of force majeure lasts longer than six weeks, both the organizer and the participant are entitled to cancel the contract for cause.
13.4. Cancellation due to force majeure must be made in writing.
§14 Course Conditions
14.1. Participation in the courses is strictly personal. Passing on the registration confirmation to third parties is prohibited.
14.2. The sports courses take place on the days and at the locations announced in advance.
14.3. The organizer is entitled to set a minimum and maximum number of participants per group; the maximum group size is generally 10 people. Upon purchase of a subscription, the organizer guarantees the participant a place in the corresponding training group; once the maximum group size is reached, the organizer will not sell any further subscriptions for that group. If the limit is exceeded, a participant's registration may be deferred. In the event of underenrollment, an individual training session may be cancelled; in this case the organizer will offer an alternative date (see also point 14.7 and §16.4).
14.4. There is no entitlement to have training conducted by a specific trainer.
14.5. The organizer is entitled to adjust training times and the composition of trainers and training groups for organizational reasons.
14.6. The organizer may assign participants to a different group according to their age or performance level.
14.7. If an individual training session is cancelled on the organizer's initiative (point 14.3), the participant may choose between: participation in the offered alternative date, a credit of the value of the session to their account for future use, or a pro rata refund.
§15 Cancellation of Training Sessions and Appointment Booking
15.1. In the event of short-notice cancellations, the organizer will endeavor to inform participants in good time and will offer alternative dates.
15.2. In the event of the trainer's illness, the organizer may deploy a substitute trainer or reschedule the training to a different date.
15.3. Non-attendance not attributable to fault on the part of the organizer does not give rise to any entitlement to reimbursement or reduction of the fee.
15.4. Booking a training appointment is done via the "Reflex Club" mobile app or the personal customer account on the website and is a mandatory prerequisite for participation; participation is not possible without a booking. Booking is possible at the earliest 1 month and at the latest 1 hour before the respective appointment. Free cancellation of the booking is possible up to 1 hour before the start of training at the latest; in the event of later cancellation or non-attendance, the training is deemed to have been used and is deducted from the participant's training allowance.
15.5. Missed training sessions (including those cancelled in good time) may be made up within the same calendar month, provided free places are available in a suitable training group. The organizer does not guarantee that every missed session can be made up; there is likewise no entitlement to a make-up session on a specific date.
§16 Suspension of the Course by the Organizer
16.1. The organizer is entitled to suspend the course wholly or partly if important reasons exist (technical faults, safety risks, official orders).
16.2. If the course is suspended, the term of the subscription is extended by the duration of the suspension.
16.3. If continuation of the course is not possible for a longer period or permanently, the organizer may cancel the course. Fees already paid will be reimbursed pro rata in this case.
16.4. The provisions of this paragraph apply to the longer-term or definitive suspension or cancellation of the course as a whole. They do not concern the cancellation of an individual training session due to underenrollment, which is governed by point 14.3.
16.5. In the event of a material or recurring change to the training time, location, or composition of the training group (point 14.5, §17) that renders further participation unreasonable for the participant, the participant is entitled to cancel the contract early, analogous to §17.2–17.3.
§17 Change of Sports Venue
17.1. If the originally agreed sports venue can no longer be used, the organizer is entitled to relocate the course to another reasonable location.
17.2. If participation at the new venue is unreasonable for the participant, they have a special right of cancellation within 14 days of notification of the new venue, to be exercised in writing.
17.3. If the participant makes use of their special right of cancellation, the contractual relationship ends at the end of the relevant month; fees already paid for the subsequent period will be reimbursed pro rata.
PART VI. LIABILITY AND HOUSE RULES
§18 Liability and Obligations of the Participant
18.1. In the case of slight negligence, the organizer is liable only in the event of a breach of material contractual obligations and then limited to the typically foreseeable damage. Liability for personal injury and under the Product Liability Act (PHG) remains unaffected. In all other cases, liability is limited to intent and gross negligence.
18.2. The participant is aware of the risks inherent in sporting activity in general (see §1.3). This provision does not limit the statutory liability of the organizer, its employees, trainers, and other persons engaged by it – in particular not liability for personal injury, for breach of safety and supervisory duties towards participants, or for intent and gross negligence.
18.3. The organizer does not take out accident or liability insurance for participants. Each participant is responsible for arranging adequate insurance coverage themselves.
18.4. By concluding the contract, the participant confirms their physical fitness to participate in the course.
18.5. If there are objective indications that further participation poses a danger to the participant themselves or to others, the organizer is entitled to temporarily exclude the participant from training and to require medical confirmation of the possibility of safe further participation. If further participation is definitively excluded for medical reasons, the parties shall agree on termination of the contract with pro rata reimbursement of the unused fee or another appropriate arrangement.
18.6. The organizer is further entitled to exclude a participant from the course for other good cause – in particular in the event of repeated violations of the house rules, repeated non-payment of fees, aggressive behavior or behavior dangerous to other participants, or repeated disruption of the training operation. Except in the case of serious violations, the organizer will issue a warning before exclusion and grant a reasonable period to remedy the violation.
18.7. The participant is obliged to promptly notify the organizer of changes to their contact details (address, phone number, e-mail) and to the bank details used for SEPA collection, and to follow the trainers' instructions regarding safety and the conduct of training.
18.8. The participant is obliged to promptly report to the trainer any injury sustained, deterioration in health, or medical restrictions that could affect the safety of participation in training.
§19 House Rules
19.1. Entry to the gym is permitted only in the company of a trainer and at the latest 10 minutes after the start of training; in the event of later arrival, participation may be refused by the organizer for safety reasons. Accompanying persons, prams, scooters, bicycles, and animals are not permitted in the gym. Eating is prohibited in the gym and changing rooms.
19.2. The sports facility and the items made available are to be treated with care. The house rules apply, including the smoking and alcohol ban and fire safety regulations. Damage caused by a participant must be reported immediately; it may give rise to claims for damages.
19.3. Upon entering the studio, check-in is mandatory: the participant opens their personal QR code in the "Reflex Club" mobile app and holds it to the scanner at reception. Check-in is only possible if there is a valid booking for the respective appointment. Accompanying persons may not remain in the gym during training. Immediate exclusion from a specific training session due to an immediate safety risk does not give rise to any entitlement to reimbursement of costs for that session. Termination of the contract due to a serious or repeated violation (§18.6) results in a pro rata reimbursement for the unused paid period.
19.4. Participants must appear for training in suitable sportswear: a plain white T-shirt (without print), black shorts or leggings, socks with non-slip rubber soles, pool sandals, and must bring drinking water.
PART VII. DATA PROTECTION
§20 Data Protection
20.1. The participant's personal data (name, date of birth, gender, address, phone number, e-mail address, emergency contact) is processed by Reflex Club e.U. for the purpose of contract performance (attendance tracking, payment processing, safety) in accordance with the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG). Use of the data for advertising communications about further studio offers takes place only with separate, voluntary, non-pre-selected consent of the participant (see point 20.4) and is not a prerequisite for concluding the contract.
20.2. Photo, audio, or film recordings made in the course of the course may be used by the organizer or photographers commissioned by it for advertising purposes (e.g. on the website, in social media, in print materials) only on the basis of separate, voluntary, and revocable consent of the legal representative (for minor participants) or of the participant themselves (for adult participants), obtained separately from this contract. Details – in particular the specific channels of use, the storage period, and the modalities of withdrawal – can be found in the Declaration of Consent for Photo and Video Use on the studio's website. Refusal of this consent has no effect on membership or participation in training.
20.3. Detailed information on the processing of personal data and on the participant's rights – including the right to information (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), data portability (Art. 20 GDPR), and objection to processing (Art. 21 GDPR) – can be found in the separate Privacy Policy published on the studio's website.
20.4. Consent to receive advertising communications (e-mail, SMS, push notifications) about further studio offers is voluntary and may be withdrawn at any time without giving reasons and without any effect on the continued existence of the contract.
PART VIII. SPECIAL CONTRACT FORMS
§21 Family Contract
21.1. Family tariffs apply to families with two participating children.
21.2. The contracting party and party liable for payment under a family contract is the legal representative; they register both participating children under their own account.
21.3. The family contract is concluded with one legal representative as the contracting party and exactly two children as participants, in accordance with the current tariffs (§23.2).
21.4. Additionally booked modules are assigned to the respective child for whom they were booked and are paid by the legal representative.
PART IX. SEASONAL CALENDAR
§22 Seasonal Calendar and Holidays
22.1. During Austrian school holidays (winter break) and other seasonal operational pauses of the studio, the amount of the fee does not change. The annual subscription fee is divided into 12 equal monthly payments, regardless of the actual number of training sessions conducted in a given calendar month.
22.2. The current seasonal calendar is communicated to participants in good time.
22.3. On statutory public holidays in Austria, no training generally takes place, unless otherwise stated in the current seasonal calendar.
22.4. The studio's annual Christmas break is 2 (two) weeks around Christmas and New Year. This has no effect on the amount of the fee (see point 22.1).
PART X. TARIFFS AND INDIVIDUAL SERVICES
§23 Contract Offer and Price List
23.1. Before concluding the contract, the participant is clearly shown the chosen tariff, the training frequency and mode, the end date of the contract term, the total fee for this term, and the total contract volume, in accordance with the pre-contractual information obligations under §4 FAGG.
23.2. Current tariffs: ABO START — 1 training session per week, Mode C (Wednesday). €120 per month with monthly payment, €100 per month with annual payment (fixed term of 12 months, debited monthly). ABO BASIC — 2 training sessions per week, Mode A or B. €160 per month with monthly payment, €140 per month with annual payment (fixed term of 12 months, debited monthly). ABO START | 2 Children (family tariff) — 1 training session per week per child, Mode C (Wednesday). €220 per month with monthly payment, €200 per month with annual payment (fixed term of 12 months, debited monthly). ABO BASIC | 2 Children (family tariff) — 2 training sessions per week per child, Mode A or B. €300 per month with monthly payment, €280 per month with annual payment (fixed term of 12 months, debited monthly). All prices include the applicable VAT of 20%; a starter package is not charged (€0).
23.3. The total amount of the subscription for the fixed 12-month term is: ABO START — €1,200; ABO BASIC — €1,680; ABO START | 2 Children — €2,400; ABO BASIC | 2 Children — €3,360.
§24 Trial Training
24.1. Before concluding a subscription contract, the participant may register for a trial training session via the booking page on the studio's website.
24.2. The cost of a trial training session is €20, including VAT. Participation in a trial training session does not create any obligation to conclude a subscription contract.
24.3. The trial training is booked for a specific date and time. Pursuant to §18(1) no. 10 FAGG, the right of withdrawal (§4) does not apply to the trial training, as it constitutes a leisure-related service provided at a predetermined point in time.
24.4. Free cancellation or rescheduling of the booking is possible up to 1 hour before the start of training at the latest. In the event of later cancellation or non-attendance, no refund of costs paid will be made.
§25 Personal Training
25.1. In addition to group training, the studio offers individual training with a trainer: Personal Training (single session) — 60 minutes, €80, valid for 1 month from date of purchase. Personal Training | Block 5 — 5 sessions, €350, valid for 2 months from the date of the first booked session. Personal Training | Block 10 — 10 sessions, €650, valid for 3 months from the date of the first booked session. All prices include the applicable VAT of 20%.
25.2. An individual session booked for a specific date and time is deemed a leisure-related service within the meaning of §18(1) no. 10 FAGG; the right of withdrawal (§4) does not apply to it. Packages of multiple sessions (Block 5, Block 10) without dates fixed in advance for all sessions are not covered by this exception – the general provision of §4 applies to them.
25.3. Each session must be booked in advance – at the earliest 1 month before the appointment – via the "Reflex Club" mobile app or the personal customer account on the website.
25.4. Free cancellation of the booking is possible up to 2 hours before the start of training at the latest. In the event of later cancellation or non-attendance, the session is deemed to have been used and is deducted from the allowance.
25.5. Unused sessions expire upon expiry of the validity period of the respective package. An extension or suspension of the validity period is not provided for, except where non-use of the package within the deadline is caused by cancellation of training sessions by the organizer, a longer-lasting lack of available booking slots attributable to the organizer, or a demonstrably long-lasting inability of the participant to train (e.g. for medical reasons). Transfer of sessions to another participant is not permitted.
PART XI. COMPLAINTS AND FINAL PROVISIONS
§26 Complaints and Inquiries
26.1. Complaints and inquiries may be submitted to the organizer by e-mail to hello@reflexclub.at, via the "Reflex Club" mobile app, or in person at reception.
26.2. The organizer will handle incoming inquiries within a reasonable period and inform the participant of the outcome of the processing.
§27 Other Provisions
27.1. The organizer is entitled to make minor organizational changes (technical processes, booking arrangements, communication channels) without the participant's consent, provided such changes do not worsen the participant's position.
27.2. Material changes – to the price (separately governed by §7), the scope of training, the location, the time, the contract term, or the cancellation terms – take effect only with the participant's express consent, or grant the participant the right to cancel the contract early, without having to observe the usual notice period.
27.3. The participant may set off against claims of the organizer with undisputed, legally established claims connected in law with their own obligation, or in the event of the organizer's insolvency.
27.4. For better readability, the generic masculine or a gender-neutral form is used in these General Terms and Conditions; all references to persons apply equally to all genders.
27.5. The invalidity of an individual provision does not affect the validity of the remaining provisions of this document (severability clause).
27.6. These General Terms and Conditions are governed exclusively by Austrian law. For consumers habitually resident in another EU member state, mandatory consumer protection provisions applicable at their place of residence remain unaffected, pursuant to Art. 6 of Regulation (EC) No. 593/2008 (Rome I).
27.7. The official channels of communication between the parties are e-mail, the "Reflex Club" mobile app, and the personal customer account on the studio's website. Telephone conversations do not constitute official notice unless their content is additionally confirmed in text form.
27.8. In the event of an official German-language version of these General Terms and Conditions, the German-language version shall prevail in the event of discrepancies between versions.
Version dated: 15 July 2026
Work schedule
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
14:00 – 19:00
14:00 – 19:00
14:00 – 19:00
14:00 – 19:00
14:00 – 20:00
10:00 – 20:00
10:00 – 19:00
